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Regular orders over $4000 will only be processed upon receipt of a 50% deposit and shipped once Southern Komfort receives payment in full.

All regular orders under $4000 will be processed once paid in full receipt is issued at the time of initial order.


Please examine your order acknowledgement carefully. It is an exact copy of your order. If there are any discrepancies, please notify us within 72 hours. Any changes to your order may cause delayed delivery date.


Southern Komfort is not responsible for delays in shipment or contingencies beyond our control.


For all orders, products cannot be returned without our written authorization. Unauthorized returns will not be accepted and will be returned to sender “freight collect.” The client is responsible for all return freight charges. If Southern Komfort receives authorized return products in the same condition in which it left our warehouse, we will issue a credit to your account. Authorized returns are subject to a restocking fee of 35%.


For all orders, no cancellation of orders can be made without our written consent. Southern Komfort will assess a fee of 35% of the invoiced amount of the cancelled items. If production has begun on your cushions, the order cannot be cancelled. Custom orders cannot be cancelled once manufacturing has begun.


If Southern Komfort has an order ready to be shipped at the time it was promised and the client has asked for a delay of the shipment, Southern Komfort or its shippers may charge storage fees. These fees will vary depending on size of the order, location of merchandise, and the amount of time the pieces need to be stored. These charges in addition to freight or delivery must be paid in full prior to the ultimate shipment of the merchandise.


The terms and conditions of all Southern Komfort orders shall be as determined and interpreted by Southern Komfort. These terms and conditions, product list prices, and delivery/lead times are subject to modification, interpretation and termination as determined by Southern Komfort in its sole discretion and without notice.

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